UPDATED AND ERROR-FREE ITIL-4-BRM EXAM PRACTICE TEST QUESTIONS

Updated and Error-free ITIL-4-BRM Exam Practice Test Questions

Updated and Error-free ITIL-4-BRM Exam Practice Test Questions

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which business relationship activity is MOST LIKELY to need leadership competency?

  • A. Reviewing and adjusting business relationship models
  • B. Embedding business relationship models into service value streams
  • C. Identifying stakeholders and relationship model
  • D. Following a business relationship model

Answer: B

Explanation:
Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.


NEW QUESTION # 18
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?

  • A. The service provider's image in the business
    C Number and percentage of terminated contracts
  • B. Satisfaction of key stakeholders with the relationship
  • C. Adoption of a common approach to BRM

Answer: C

Explanation:
Measuring the adoption of a common approach to BRM directly reflects whether the newly developed values and principles have been communicated and embraced across the organization by year's end.


NEW QUESTION # 19
What is an output of the 'managing business relationship journeys' process?

  • A. BRM training and awareness material
  • B. Updated relationship records
  • C. A review of the organization's culture
  • D. Business relationship principles and models

Answer: B

Explanation:
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.


NEW QUESTION # 20
Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?

  • A. Organization's strategy
  • B. Assessment of the organization's culture
  • C. Business relationship principles
  • D. Service portfolio

Answer: B

Explanation:
An assessment of the organization's culture is produced by the Workforce and Talent Management practice and serves as an input when developing the Business Relationship Management approach.


NEW QUESTION # 21
A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

  • A. Provider
  • B. Customer
  • C. User
  • D. Sponsor

Answer: D

Explanation:
By authorizing the purchase, the parent is assuming the sponsor role.


NEW QUESTION # 22
......

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